Price Match

At The Gilded Grill, we take great pride in offering our customers not only the highest quality outdoor kitchen products but also some of the most competitive pricing in the online marketplace. We understand that investing in premium grills, pizza ovens, kitchen islands, and other outdoor living essentials is a significant decision, and we want to make sure you're getting the best possible value for your money. That’s why we work diligently to ensure that our prices reflect the value of our top-tier products, and why we offer a Price Match Guarantee—so you can shop with confidence, knowing that you're receiving a fair and competitive deal.

If you come across a lower advertised price on an identical item from an online retail competitor, we’ll be happy to match it. We take into account all aspects of the purchase price, including shipping, taxes, and delivery fees, ensuring that you're comparing apples to apples. To request a price match, simply provide us with a screenshot of the item in your competitor's online cart, showing all the relevant costs (product price, shipping, taxes, etc.), along with the URL where the product is listed. From there, our team will verify the information and match the price, ensuring that you can enjoy the same great product at a lower cost. Please note that the competitor’s price must be advertised on their website and available to the general public to qualify.

However, like any price match program, there are some limitations and guidelines in place to maintain fairness and transparency. We’ve outlined the specifics of our Price Match Policy below to help clarify when and how we can match prices.

Price Match Policy Terms and Conditions

While we strive to accommodate as many price match requests as possible, the following conditions must be met for a request to be eligible:

  • Brand and Product Exclusions: Certain brands, parts, accessories, and product types are not eligible for price matching. This includes items that are on closeout, discontinued models, clearance sales, or refurbished items. Additionally, products that have a posted shipping charge on the competitor’s website are excluded from this offer, as these shipping fees are part of the total purchase cost we calculate.

  • Exclusions for Specific Promotional Offers: Our price match policy does not apply to prices that are part of specific rebate programs or certain retailer-specific promotions. This includes "buy one, get one free" offers, bundled deals, or other combinations of offers where pricing is contingent upon purchasing multiple items. Similarly, any “free with purchase” promotions are not eligible for price matching, as they involve additional promotional terms beyond standard pricing.

  • Product Availability Requirements: In order for us to match a price, the product must be currently in stock and available for immediate purchase on the competitor’s website. We cannot match prices for items that are on backorder, pre-order, or otherwise unavailable.

  • Online Retailer Eligibility: The competitor must operate exclusively as an online retailer, meaning they cannot have a physical retail location such as a warehouse, showroom, or store. Our price match policy excludes wholesalers, liquidators, distributors, and online marketplace platforms, such as eBay, Amazon, Overstock.com (now Bed Bath & Beyond), Liquidation.com, or Via Trading. These sites often deal in bulk or auction-based pricing models, which are not comparable to the regular retail pricing structures we follow.

  • Compliance with Manufacturer's Minimum Advertised Price (MAP) Policy: The competitor’s advertised price must comply with the Manufacturer's Minimum Advertised Price (MAP) policy. Many manufacturers set a MAP to ensure fair pricing across the marketplace, and we uphold these standards when matching prices.

  • Publicly Accessible Pricing: The price match must be available to the general public, meaning that prices from membership-based websites or "Pro" sites (which require special access or qualifications to view or purchase) are not eligible. Examples of such websites include Costco’s membership prices or websites offering contractor-only discounts.

  • Comprehensive Pricing Match: Our price match policy ensures that we are comparing the total purchase price. This means the competitor’s price must include the listed product price, shipping costs, and any applicable taxes. We believe in a true comparison that reflects the final cost of the item to you, so all fees are taken into account when determining eligibility for a price match.

  • Pre-Purchase Only: Price matches must be requested and approved before you complete your purchase. Unfortunately, we are unable to offer price matching retroactively, meaning price adjustments cannot be made after your purchase has been finalized.

Sale Price Policy

At The Gilded Grill, we frequently run sales and promotions to offer our customers even greater savings on our premium outdoor products. However, our Sale Price Policy outlines a few key points to ensure transparency and consistency across our pricing practices:

  • No Price Adjustments for Prior Purchases: Sale prices are only valid for purchases made during the promotion period. If you made a purchase before or after the sale, unfortunately, we cannot retroactively apply the sale price to your previous order.

  • Exclusivity of Offers: Unless otherwise specified, our offers and promotions cannot be combined. For example, you cannot combine a sale price with an additional discount code or promotional offer unless explicitly stated in the terms of the sale.

  • Quantity Limitations: For certain high-demand sale items, we reserve the right to limit quantities to ensure that as many customers as possible can take advantage of the promotion. In some cases, there may be restrictions on the number of units you can purchase at a sale price.

Why We Value Transparent Pricing

At The Gilded Grill, we’re more than just a retailer—we’re passionate about helping our customers create the outdoor kitchen and living spaces of their dreams. We know that making an investment in premium products like grills, pizza ovens, kitchen islands, and more is a big decision, and we want to provide not just high-quality items but also peace of mind when it comes to pricing. Our Price Match Guarantee and Sale Price Policy are designed to ensure that you always get the best deal without compromising on the quality or service that you deserve.

We believe in being upfront about our policies so that you know exactly what to expect. If you have any questions about our price matching or sale pricing, don’t hesitate to reach out to our customer service team. We're here to provide clarity, guidance, and assistance to make sure you feel confident in your purchase from start to finish.

Thank you for choosing The Gilded Grill. We look forward to helping you elevate your outdoor living experience while offering pricing that’s as exceptional as our products!